Terms and Conditions
All costs, ferry schedules are correct at the time of publishing; however, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink North Queensland for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions. No credit or refunds are available for unused services. Travel insurance is highly recommended.
Tickets are non-transferrable and non-refundable. ID must be presented to SeaLink North Queensland staff to be eligible to receive Australian concession or Australian student rates, otherwise a full fare applies. Lost tickets will not be reissued, including ferry and parking tickets. Damaged or faded multiple trip tickets can only be reissued if the original is surrendered and the expiration date and number of trips remaining are still legible. Multiple trip tickets will not be extended if circumstances are beyond SeaLink North Queensland control, including but not limited to weather conditions, result in scheduled services being reduced or cancelled. See below for a full list of Terms and Conditions of Travel.
A 1% fee for VISA, MasterCard & American Express of total booking cost will be charged when paying for travel, service, package or product via these methods.
Bookings can only be secured with 100% payment.
Child prices generally apply to children aged 5 to 14 years, inclusive. In some cases this may vary – please enquire at the time of booking. Accommodation for children under 5 is generally free of charge but some accommodation may impose a small charge and/or a fee for providing a cot. Children under 5 years of age travel free of charge on SeaLink North Queensland ferry services.
Gift vouchers purchased from SeaLink North Queensland have an expiry of three (3) years from date of issue. Please present this gift voucher to our sales team at time of travel to exchange for your boarding pass and/or travel vouchers. Please note, we do not take bookings for our ferry departure times, arriving early to the terminal is recommended to board your desired service. Bookings are essential for all products other than ferry travel and must be done prior to the expiry. At time of booking, please quote the reference number found on this gift voucher. The gift voucher must be surrendered at time of ticket collection. Gift vouchers will not be extended in validity. The value of the gift voucher is in Australian Dollars ($AUD). Redemption of gift vouchers is subject to SeaLink North Queensland's standard Terms and Conditions and is valid for use towards any SeaLink North Queensland product including ferry fares, accommodation, travel packages, tours and more. Gift vouchers cannot be used to pay for travel retrospectively and cannot be exchanged or redeemed for cash. Any costs in addition to the value of this gift voucher are payable by the customer at time of booking.
Terms and Conditions
As a passenger, you agree that you will accept the delivery of services from SeaLink North Queensland at your own risk. SeaLink will not be liable for any loss or damage, howsoever or whatsoever caused, as a consequence or arising, indirectly or directly, out of the provisions of services to a passenger, including, loss and/or damage occasioned by SeaLink and/or its agents and/or its employees negligence.
SeaLink North Queensland ferry tickets are non-refundable and non-replaceable and SeaLink staff reserve the right to refuse travel to any passenger with an invalid or illegible ticket.
a) be present at the terminal a minimum of thirty (30) minutes prior to the service's scheduled departure time (Please refer to your travel itinerary for SeaLink North Queensland tour check-in times)
b) once boarded keep your ferry ticket with you until your travel is complete.
c) respect our employees, including our vessel crew and promptly obey any instructions given to you, including a direction to provide your ferry ticket.
d) listen carefully to the safety briefing, identify your nearest exits, and familiarize yourself with the location and operation of safety equipment.
e) behave in a way which does not disturb or cause offence to your fellow passengers;
f) produce a valid Australian concession card, student identification card or proof of identification at the request of SeaLink staff. (International concession and student cards do not apply) click here for a list of approved cards
g) be wearing a shirt to be permitted to sit inside ferry cabins
h) drink in moderation and only consume alcohol which we supply to you on the vessel – not alcohol that you bring on board with you.
School students travelling on a Queensland Transport subsidy are required to abide by the Queensland Transport Code of Conduct for school bus travel. Copies of the code are available from Queensland Transport or SeaLink.
All children under the age of 12 years must be accompanied by a parent or guardian when travelling outside official school days and services - 7:00am, 7:45am, 3:50pm and 4:30pm (unless travelling home after school related activities i.e. sport, school production etc.).
a) Children who are 9 years and younger MUST be accompanied by a parent/guardian or an immediate family member who is over the age of 15 years
b) Children aged 10 years to 11 years can travel unaccompanied provided an "Unaccompanied Minor Waiver" form, which can be collected from the Terminal, is completed and handed to the skipper of the vessel by a SeaLink staff member. Children this age are only allowed to travel between the hours of 8am and 5pm.
a) Smoke, (including e-cigarettes);
b) behave in a manner which would be considered by a reasonable person to be offensive, or in a manner which might cause discomfort, distress, offence or injury to another person;
c) board, or alight from, or attempt to board or alight from the vessel whilst it is in motion, or without permission from the crew.
d) disobey the directions of the staff or vessel crew;
e) be under the influence of or use illicit drugs on board our vessel, or use prescription drugs which you are not medically required to take;
f) do anything which may endanger the safety of the vessel on which you are travelling, or the safety of our vessel crew or your fellow passengers; and
g) tamper, interfere with or damage any part of the vessel or the equipment carried on board.
h) undertake activities such as cycling, roller-skating, skateboarding or any other such potentially hazardous behaviour.
i) perform upon any musical instrument, distribute any advertising materials or offer any product for sale within the terminals or onboard the ferry, unless prior permission from SeaLink is approved.
j) obstruct passageways, if required please seek assistance from crew with regards to where to place luggage, pram or wheelchair during the voyage.
We reserve the right to take all steps which are reasonably necessary to ensure the safety of our employees and guests on board the vessel. If in the opinion of our crew you have not complied with your obligations as stated in these Conditions of travel we may take steps which include any one or more of the following:
a) move you to another seat, or another part of the vessel;
b) remove you from the vessel;
c) report you to the relevant authorities;
d) refuse you from travelling on SeaLink services, for any duration of time we believe is appropriate.
a) If you are in breach of these Conditions, objectionable to other passengers or our employees, or are for any reason, disturbing, causing discomfort to or threatening the safety or security of other passengers or our employees or any of our property; or
b) If it appears to us that you are under the influence of alcohol or drugs or are not physically or mentally fit to travel; or
c) You have failed to comply with our reasonable directions (including the directions of our staff and vessel crew); or
d) You have not paid the Fare or any applicable taxes or charges, your Ticket has been reported lost or stolen (if applicable), has been dealt with by you in a way which contravenes these Conditions or has otherwise been acquired unlawfully; or
e) You are, or are suspected to be, unlawfully in possession of drugs, or in possession of illicit drugs; or
f) You have tampered in any way with the vessel or its equipment, made a threat, or in any way put the safety of the vessel in danger; or
g) If we reasonably believe that you may pose a threat to the safety or security of the vessel, other passengers or our employees.
All passengers must comply with SeaLink North Queensland policies when travelling with luggage or pets, which are summarised here. Details of the full policies are available from terminals.
a) Travelling with Animals
- Dogs must be muzzled while in and around the terminal, in passenger waiting areas, during boarding and while on board our vessels. They are to be seated on the outside areas of the vessels.
- Other animals must be restrained in a suitable box, basket or container at all times.
- Animals are not allowed on seats and must not obstruct passageways.
- Assistance and service animals are exempt from muzzling, containment and seating restrictions.
The full animal policy can be found here.
- Due to Work Health & Safety Regulations, SeaLink crew cannot assist with luggage items that exceed 20kg or one cubic meter in size.
- All luggage is to be stowed in accordance with crew’s directions and must not restrict access to safety equipment, aisles or emergency exits.
- Where a luggage trolley has been booked, any passenger loading luggage items must adhere to the load limit level within the trolley for heavy items.
- Fishing equipment: all lures and hooks are to be removed from fishing rods; and spear guns are to be handed to vessel crew during boarding for safe stowage.
The full luggage policy can be found here.
TRAVEL SAFE UPDATE REGARDING E-SCOOTERS AND LUGGAGE
Valid from 13th September 2022
- For the safety of all passengers and crew, riding in/on wheeled items during boarding, disembarkation or voyage is not permitted (eg: bikes, scooters, trolleys, skateboards etc) - prams and mobility aids excepted.
- Charging of e-bikes and e-scooters is not permitted on board SeaLink vessels or in SeaLink terminals.
- 4 wheeled trolley carts create congestion, obstruct aisleways & pathways including emergency exits, and are not always appropriately restrained (eg: no brakes). Commencing from Mon 19th September, the following must be considered by passengers who choose to bring 4 wheeled trolley carts:
- Contents must not exceed the height of the trolley.
- They must have brakes.
- In the event you are travelling on a peak service - only foldable trolley carts will be accepted. You will be required to fold up the trolley and stack your items in the luggage area on board your vessel as designated by the crew.
All passengers are advised that SeaLink North Queensland is currently reviewing its luggage policy, where further restrictions may be introduced to 4 wheeled trolley carts and other carry on items to ensure we provide a safe and brilliant travel experience.
c) Dangerous goods are not permitted to be carried on-board SeaLink vessels. Where a passenger is unsure, they are required to declare the item/s with the Vessel Master:
The following MUST NOT be carried
▪ Corrosive substances (e.g: acid, industrial cleaners, pool chlorine, wet cell batteries, engine oil)
▪ Toxic substances (e.g: oil based paint, used paint tins)
▪ Flammable/explosive substances or items containing these (e.g: compressed gasses, fuel, combustion engines). Medical oxygen is permitted.
▪ Radioactive materials
▪ Bulky/Awkward items (e.g: Sharp objects, glass panels, household furniture/equipment)
▪ Cement and plaster bags, fertiliser, dirty car parts.
▪ Machinery/Equipment (unless brand new – as long as oil/liquid has not yet been placed in it; and if Master deems ok) Eg: hot water cylinders, tyres, generators, BBQ.
The full dangerous goods policy can be found here.
SeaLink staff shall strictly enforce all applicable liquor licensing legislation, including, but not limited to the Palm Island Alcohol Management Plan for services between Palm Island and Townsville.
Although we will try to accommodate your choice of travel time, we do not guarantee seat availability. Passengers are boarded on a first come first served basis. Under maritime law should the vessel on service reach its maximum passenger carrying capacity it cannot not board further passengers. Some passengers may have to wait for the next available ferry.
We will use our reasonable endeavours to operate in accordance with our published timetable. However, we do not guarantee the ferry times and they do not form part of your contract of carriage with us.
Storing of items at Terminal: SeaLink North Queensland has a ‘No Hold’ policy at the Breakwater Terminal. Under no circumstance will SeaLink staff hold items, such as keys, envelopes or larger items, on behalf of passengers. This policy is based on safety and privacy; therefore all holding enquiries will be refused. A freight service is available to transport items to and from Palm Island for a small fee and secure storage lockers are available for hire in the Breakwater Terminal. Please ask our travel consultants for more information about these services.