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App and E-Tickets FAQs

Palm Island E-Tickets

SeaLink's upgraded electronic ticketing solution offers a new faster way to travel across our North Queensland services. The changes will offer an easier and more convenient way to pay and will encourage more people to book their trip prior to arrival at the terminal. The new system will also save time by reducing queuing, as guests will be able to go directly to the gate without having to collect a boarding pass first.

This upgrade helps us to continue to offer new ways to travel replacing the older paper ticketing system.

Frequently Asked Questions

  • An Electronic Ticket or E-Ticket replaces the hard copy printed ticket system and is more efficient and sustainable. These tickets have a barcode for crew to scan entry onto our vessel and to streamline boarding. A digital copy on a mobile phone or device or a printed copy of these tickets are required to be presented prior to boarding.

  • Our ferry tickets can already be purchasedthrough our website. Once E-tickets come into place in mid March, our current hard copy ferry ticket will be replaced with a scannable bar code which will be emailed to you from the website. This means no longer lining up in the queue at the terminal to purchase or collect your online boarding pass.

  • All our fares remain the same online as in the terminal or vessel.

  • Yes when you purchase your fare online you will have an electronic ticket or E-Ticket emailed to you with a bar code which our crew will scan before boarding. You no longer need to line up to buy a ticket at the sales counter to get a paper boarding pass and we are saving the environment at the same time.

  • Yes you will be able to travel on concession or student fares. If you are travelling on a student / concession fare, you must present your valid student ID or Australian government issued concession card when boarding.

  • Yes, our multi trip tickets are available online at the same price. The same terms and conditions of travel for multi-trip and frequent traveller tickets is applicable for these fare types.

  • Please ensure the brightness of your screen on your phone or device is turned up to be scanned. Any online booking is traceable, and the crew can also manually enter the numbers off the barcode from your digital / printed ticket. We also recommend taking a screenshot of your ticket in case you do not have wi-fi during your trip.

  • No, our standard credit card fees and surcharges apply online as they do in the terminal or on the vessel, but there are no additional charges.

  • It is your responsibility to ensure that you have adequate battery life on your smart phone/ device when you start of your trip for our staff to scan your barcode for travel. If not, we can scan the barcode from a printed hard copy of your ticket, or a new ticket will need to be purchased.

  • Yes! Our friendly team will still be selling tickets in the terminal and onboard the vessels and can accept all forms of payment, including cash.