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App and E-Tickets FAQs

SeaLink E-Tickets

SeaLink's electronic ticketing solution provides a new and faster way to pay for and travel on our North Queensland services. By replacing the older ticketing system, this upgrade allows us to continue to offer you new ways to travel.

These efforts to digitalize ferry transportation and improve the efficiency of outdated fare collection systems through contactless ticketing also align with our sustainability goal of reducing our environmental impact by no longer requiring printed tickets for every passenger.

When purchasing tickets online through the SeaLink website, you will no longer need to queue at the sales counter to obtain a boarding pass because your online ticket will include a barcode that can be scanned by our crew upon boarding. If you prefer not to use a mobile device to display the barcode, your online confirmation email including the barcode can be printed and presented to the crew.

Similarly, any tickets purchased from the team at the sales counters in the terminals and onboard the vessels will have a barcode that will be scanned upon boarding.


"GO SeaLink Ferries" Commuter APP

SeaLink North Queensland has also launched the “Go SeaLink Ferries” Commuter App with both now offering a faster, easier and more convenient way to pay and travel across our vessels.

The App is free to download and is integrated with our booking system, so bookings are made nice and simple and kept in one place for easy access when checking in or travelling. The app can also securely store your credit card information to make purchases faster and easier.

Another great feature is that you can check the live timetable within the app & any additional services will be listed. It will also remove any cancelled services so those wanting the most accurate information in real-time should be encouraged to download the app!

So how do I get it? Just search "Go Sealink Ferries" in your smart device app store. Download the app and create an account.

This upgrade helps us to continue to offer new ways to travel replacing the older paper ticketing system so no more worries about losing it as it is all saved under your profile on the App.

For those that prefer to buy in person, you can still purchase your ferry tickets in our terminals and on our vessels.


FAQ'S

  • As soon as a service is amended in our booking system it will be updated on the app. You will be able to see additional services available during peak times and cancelled services will not be displayed. If the service is running late this may not appear on the live timetable, however. our standard procedure will still apply: all affected customers will be notified if their service is cancelled or delayed.

  • Sometimes things don’t go as planned… If you are having trouble logging in or accessing your purchased tickets please email [email protected] with the ticket booking number, your name, contact details and screenshots. This feedback will allow us to update and improve the app.