1. Cancellation by the Traveller
If you cancel your booking the following fees apply:
- Between 14 days and 48 hours before departure: 20% of total cost
- Between 24 hours and 48 hours before departure: 50% of total cost
- Within 24 hours of departure: 100% of total cost
A ‘no show’ will incur 100% penalty. No refunds are given on unused tickets.
2. Cancellation by SeaLink North Queensland
All tours cancelled by SeaLink North Queensland due to inclement weather or unforeseen circumstances are eligible for:
- Full refund
- Transfer or reschedule to another SeaLink North Queensland Tour
- 100% Credit to use for a future SeaLink North Queensland Tour
3. Booking changes
SeaLink North Queensland will accept travel date changes or changes to another SeaLink North Queensland Tour (subject to availability) up to 48 hours before departure for a $20 p/person administration fee – any difference in tour price is payable by the passenger. Please note cancellation fees apply for any changes within 48 hours – please refer to the above Cancellation Policy.
4. Change of Itinerary
Tours and itinerary are subject to prevailing weather and sea conditions including tides, wind, swell and rain. The vessel master will determine the most appropriate course on the day of travel.
5. Travel Insurance
Holiday plans can be disrupted and cancellation fees can be costly. We highly recommend that you have your own travel insurance. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions.
Click here for a full list of SeaLink North Queensland Terms and Conditions.