Terms and Conditions

In these conditions:

"Company" means SeaLink South Australia Pty Ltd and its related entities and their employees and agents.
"Passenger" means the passenger booked to travel.

All costs, itinerary details, package inclusions, ferry schedules and accommodation information are correct at the time of publishing; however, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by the Company for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions or any situations beyond the control of the Company. Refunds may not be available for unused services. Ferry, Coach, Touring and Activity options will not operate on Christmas Day. Tours will be affected when part of the itinerary includes Christmas Day (25th December). Travel insurance is highly recommended.

Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and the state of South Australia. The Company reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability.

Fares, times, schedules, and routes are subject to alteration, without prior notice, at the discretion of the Company. The Company shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event the Company will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger.

The Company accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or luggage, or for consequential damages arising therefrom whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law. The Company accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law.

All fares and prices are in Australian Dollars and current at the time of publication. All fares and prices are subject to availability, surcharges, blackout periods, minimum night stays and seasonal variations. Always check your travel documentation for final prices.

Child prices generally apply to children aged 3 to 14 years, inclusive. In some cases this may vary so please enquire at the time of booking. Accommodation for children under 3 is generally free of charge but some properties may impose a small charge and/or a fee for providing a cot. Children under 3 years of age travel free of charge on SeaLink Marine & Tourism services provided they do not occupy a seat. Children under 3 years are not recommended on Murray Princess Cruises.

‘Twin Share’ prices are based on a 'double' - two people sharing a double bed (queen or king beds at some properties) or 'twin', consisting of two single beds. Please request either a 'double' or 'twin' at the time of reservation. 'Extra Adult' prices are based on sharing with two other adults in the same room. Should the extra adult wish to have their own room they will be charged at 'single' rates. ‘Single' prices are based on a person having their own room. 'Extra Child' prices are based on sharing the same room with two or more adults. ‘Triple Share’ prices are based on three people sharing one room with existing bedding (e.g., double/queen or king bed and a single bed). As most cabins on the Murray Princess have twin beds, a surcharge applies to cabins with a double bed.

Properties mentioning or bearing the star symbols (the 'STARS') are independently assessed by Star Ratings Australia. The 'star' symbols are a licensed trademark and can only be used by properties that have been licensed to use them by the Australian Tourism Industry Council (ATIC). For more information about using STAR ratings, please go to: www.starratings.com.au. SeaLink Marine & Tourism cannot be held responsible for any tourism operator that displays or publishes incorrect star ratings.

Business operators that display the Accreditation Tick have achieved a high standard of customer service and business practice as set by the tourism industry. When travelling look for this symbol as your guide to finding a Nationally Accredited Tourism Business. SeaLink Marine & Tourism cannot be held responsible for any tourism operator that displays or publishes the Accreditation Tick when they are not accredited under the Australian Tourism Accreditation Program (ATAP).

If you are hiring a car on the mainland and plan to take this to Kangaroo Island, ensure you check the insurance conditions with the hire car company. Alternatively, hire cars are available to be picked up once you arrive on Kangaroo Island. Hire cars hired from Kangaroo Island are subject to special terms & conditions, which will be confirmed at time of booking.

To make a booking, a deposit of between AU$50 and AU$200 per person is required at the time of booking, unless otherwise stated. Final payment is required within 30 and 60 days prior to travel, unless otherwise stated. If booking is made within 30 days of travel, full payment must be made at time of booking. For all bookings made online, full payment must be made at time of booking.

All payments made by credit card, UnionPay or PayPal will incur the following surcharges:

• Visa - 1%
• Mastercard - 1%
• American Express - 1%
• UnionPay (Card Present Transactions only) - 1.5%
• Paypal - (Online payments only) - 1%

SURCHARGE FREE payment options include POLi Pay, Direct Deposit (unavailable if booking within 7-days of travel date), EFTPOS (Savings or Cheque) and Cash.

Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions so please check your insurance policy.

If you require a claim letter for your insurance company due to a cancellation please complete our online form here.

No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing.

Different conditions apply across the three different brands covered in this document as stated below. Please note operators (other than the Company) may charge cancellation fees in addition to those listed below.

South Australia and Kangaroo Island ferry, tours, accommodation and packages (excluding Adelaide Sightseeing and Murray Princess cruises).
Cancellation of a booking or part thereof will incur the following fees:

• More than 30 days before departure - $50 per person or loss of deposit whichever is greater
• Between 7 and 30 days before departure - $50 per person or 50% of total cost whichever is greater
• Less than 7 days before departure - $50 per person or 80% of total cost whichever is greater
• Within 24 hours of departure - 100% of total cost

Adelaide Sightseeing day tours (excluding Kangaroo Island ferry, tours, accommodation, packages and Murray Princess cruises)
Cancellation of a booking or part thereof will incur the following fees:

• More than 3 days before departure – Full refund
• Between 24 hours and 3 days before departure - $50 per person or 50% of total cost whichever is greater
• Within 24 hours of departure - 100% of total cost

Murray Princess Cruises including any South Australia packages featuring Murray Princess
Cancellation of a booking or part thereof will incur the following fees:

• More than 60 days before departure - $50 per person
• Between 30 and 60 days before departure - Loss of deposit
• Between 15 and 30 days before departure - 50% of total cost
• Less than 14 days before departure - 100% of total cost

For Murray Princess cancellations made 15 days or more before departure, the full value (less an administration fee of $50 per person), may be applied to another cruise if completed within 12 months of the original booking. If the re-booked cruise is of a greater value, the difference must be paid upon re-booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on request.

Due to the complexity, staff time and communication costs of the booking process, a charge of AU$22 and AU$45 (incl GST) will apply to each modification made after the original booking. To amend your booking please contact our Sales Centre by calling 13 13 01 (within Australia) or +61 8 8202 8633 (from outside Australia) or by emailing [email protected].

All cruises and packages featuring the Murray Princess are subject to the terms and conditions of the Passenger Cruise Contract, which is provided when booking any Murray Princess cruise or package.

Check-in time for all departures is to be a minimum of 30 minutes prior to departure. Due to loading requirements, the Company reserves the right to refuse boarding for both passengers and vehicles that check-in after this time. Travel may only be permitted for a person or persons whose name(s) appear on the SeaLink manifest. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of the Company and the person who made the booking. The Company has zero tolerance for abusive and threatening behaviour towards staff and passengers and reserve the right to refuse carriage and deny boarding to any person(s) exhibiting abusive or threatening behaviour. Passengers are legally obligated to comply with any reasonable and lawful direction of the Master or a crew member. Failure to do so may constitute an offence punishable by up to 12 months imprisonment and a $55,000 fine. Repeated failure to follow direction of the Master or a crew member may result in refusal to travel. The Master of the vessel reserves the right to refuse entry of a passenger onto the vessel and to require a passenger to disembark the vessel at the Master’s sole discretion. Drivers only are permitted inside vehicles when loading and unloading, all other passengers must embark and disembark via the passenger air bridge. To ensure the safety of all passengers and crew, passengers are not permitted on the vehicle deck while the vessel is underway. In exceptional circumstances a passenger may be permitted to remain on the vehicle deck. This will be at the discretion of the vessel’s Master or if requested prior to travel and permission to do so has been granted by the Company. Sealink South Australia vessels are licensed venues. In conforming to the Liquor Licensing Act 1997, passengers who present for boarding while drunk cannot be permitted entry to the vessel and the full fare of the ticket will be forfeited. The consumption of alcohol that was not purchased on board is also strictly prohibited. Smoking, including the use of e-cigarettes, is prohibited inside the terminals and on board the vessel at all times. The Company reserves the right to conduct a search of any vehicle or cargo and refuse to carry any person or cargo onboard any Company vessel or vehicle where the Company deems the person or cargo to be undesirable, unsuitable, or dangerous. If you are travelling on the Spirit of Kangaroo Island ferry, please note that you could be travelling with freight vehicles carrying livestock, or fuel supplies in tankers (which will be deemed as a flammable/dangerous goods prior to departure). The carrying of loose fuel items such as jerry cans, gas cylinders and any other flammable liquids stored in portable containers is restricted to a carrying capacity of 500 litres per vehicle and can only be carried onboard a vehicle (cannot be carried on as luggage or loose freight). If you are carrying more than 500 litres of loose fuel, you must declare this when making your booking and you will be prompted during the booking flow to contact our Sales Centre on 13 13 01 to discuss.

Pets may remain unaccompanied in the owner's vehicle for the duration of the crossing. If they are not contained in a vehicle, they must be on a secure lead or in an approved pet carrier and remain on the top deck of the vessel, which has indoor and outdoor seating areas.

If the pet is not remaining in a vehicle, pet owners must wait in the designated and signed area with pets until directed by a crew member to board the ferry via the car loading ramp. Only one person is to be in charge of taking pets on to the ferry, and must be aged 16 years or older.

Pet owners are responsible for cleaning up after their animals waste.

Guide dogs, hearing dogs, assistance dogs and service dogs, including those in training, are permitted throughout the terminals and vessels, and containment requirements do not apply.

Kangaroo Island Council must be notified by the owner of any dogs or cats visiting the island. Please contact their Customer Service Centre on 8553 4500. Full details of council's By-Laws on dogs and cats can be found on Council's website https://www.kangarooisland.sa.gov.au/services/animals

Kangaroo Island is a Ligurian Bee Sanctuary. Importing honey, pollen or other bee products is prohibited. A fine of up to $10,000 may apply. Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the island. Penalties may apply.

1. KI Residents have access to the new ferry fares for travel from 1 July 2023 to 31 March 2024. Bookings for travel from 1 April 2024 to 30 June 2024 will be available by the end of June 2023.
2. Your SeaLink Kangaroo Island Login and Password are confidential and must not be released to any persons not listed on your resident record with SeaLink as a registered Kangaroo Island Resident. Only listed Kangaroo Island Residents can be booked using your Login.
   
3. Photo ID for Kangaroo Island Resident Adults, Students and Concession will be required to be presented at check-in.
4. Family and Friends bookings cannot be booked on the SeaLink website and must be made by contacting our Sales Centre on 13 13 01 or 08 8551 7222.
5. Bookings made for non-listed Kangaroo Island Residents using your Kangaroo Island Resident website login will result in online privileges being revoked for a 12-month period (and any difference in monies between Kangaroo Island Resident fares and Family & Friends fares will be required to be paid prior to travel).
6. Online Web Discount and Free of Charge Driver no longer apply to KI resident fares.
7. To make a booking a deposit of $50 per person is required. Final payments must be made no later than 30 days prior to departure. For bookings made online or within 30 days of travel date, full payment should be received at the time of booking.
8. Amendment and cancellation fees for bookings under the KI resident fares will come into effect from July 2024. Details of the fees will be communicated to residents prior to this date. For cancellations, until further notice, money can be held in credit for up to 12 months.
9. For Family and Friends fares, the Company’s standard amendment fees and cancellation fees apply.
10. The Company reserves the right to change the terms and conditions for Kangaroo Island Residents at any time.

Gift vouchers are valid for any SeaLink Kangaroo Island, Adelaide Sightseeing and Murray Princess product including ferry fare, accommodation, cruises, packages, tours, and experiences. Voucher denominations are available for any amount from $20 to $1000. Vouchers can be used as partial payment or multiple use for travel or products until $0 balance. Vouchers are valid for 3 years from date of issue. Expired gift vouchers cannot be extended, refunded, exchanged, or redeemed for cash.

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