Terms and Conditions for Kangaroo Island Residents

Terms and Conditions for Kangaroo Island Residents

1. General

(a) These terms and conditions (SeaLink Kangaroo Island Terms) apply to Kangaroo Island Residents in addition to the terms applicable to all persons booking and travelling with the Kangaroo Island Ferry Service (SeaLink SA Terms) available on our website at https://www.sealink.com.au/kangaroo-island/terms-and-conditions/.

(b) All capitalised terms that are not defined under these SeaLink Kangaroo Island Terms have the meaning given to those terms under the SeaLink SA Terms.

2. Definitions

In these SeaLink Kangaroo Island Terms:

"Kangaroo Island Resident”means a person who permanently resides on Kangaroo Island and has registered a record with SeaLink Kangaroo Island, subject to these SeaLink Kangaroo Island Terms; and

"Kangaroo Island Resident Fares" means the reduced fares available to Kangaroo Island Residents, in accordance with these SeaLink Kangaroo Island Terms.

3. Kangaroo Island Resident Conditions

You acknowledge and agree that the following conditions apply when booking and/or Travelling on Kangaroo Island Ferry services as a Kangaroo Island Resident:

(a) your SeaLink Kangaroo Island login and password are confidential and must not be released to any persons not listed on your resident record with SeaLink Kangaroo Island as a Kangaroo Island Resident. Only listed Kangaroo Island Residents can be booked using your login;

(b) photo ID for Kangaroo Island Resident adults, students and concession will be required to be presented at check-in;

(d) bookings made for non-listed Kangaroo Island residents using your Kangaroo Island Resident login will result in online privileges being revoked for a 12-month period (and any difference in monies between Kangaroo Island Resident Fares and non-resident fares will be required to be paid prior to Travelling);

(e) for bookings made online or through our Sales Centre, full payment must be received at the time of booking. We reserve the right to refuse travel should there be an outstanding balance at the time of check in;

(f) customers booked as a Kangaroo Island Resident, that are not verified and are unable to verify their status by presenting photo ID and proof of a permanent Kangaroo Island address to SeaLink Kangaroo Island, will be required to pay any fare difference between the Kangaroo Island Resident Fares and non-resident fares at check-in prior to boarding; and

(g) SeaLink Kangaroo Island reserves the right to change the terms and conditions for Kangaroo Island Residents at any time with reasonable written notice.

4. Kangaroo Island Resident Fares

4.1 General

(a) Fares are valid for booking and travel dates as published by SeaLink Kangaroo Island from time to time. For other dates, please enquire with SeaLink Kangaroo Island on our Sales Centre by calling 13 13 01 (within Australia) or by emailing [email protected].

(b) Australian Concession fares are only valid for Australian Government issued pension, seniors and veteran cards.

(c) Australian Student fares are only valid for Australian full-time students aged 15 to 18 years. Your concession/student card must be presented at check-in to receive your student discount on fares.

(d) A Child fare is available for children aged 3 to 14 years. Infants aged 0 to 2 years can Travel free of charge.

(e) Additional fees are applicable to fares for bookings that include:

vehicles, campervans, motorhomes > 5m; and
trailers, boats, caravans, and camper trailers > 4m

4.2 Kangaroo Island Resident Fare

(a) The Kangaroo Island Resident Fares are discounted fares available for Kangaroo Island Residents booking Kangaroo Island Ferry services (passenger and vehicle) in line with these SeaLink SA Terms.

(b) The Kangaroo Island Resident Fares and timetables are published on our website.

subject to availability at the time of booking;
not valid for unaccompanied vehicles; and
bookable online using your Kangaroo Island Resident login or via phone

(d) If you are changing a Kangaroo Island Resident Vehicle Saver Fare booking to a non-Kangaroo Island Resident Vehicle Saver Fare sailing, Kangaroo Island Resident Fares will apply, and additional charges must be paid prior to travel.

(e) Any Kangaroo Island Resident Fare is applicable to Kangaroo Island Resident travel only and is not available in conjunction with any other special offer.

4.3 Payment Surcharges

(a) All payments made by the methods below will incur the following surcharges:

Visa - 1%
Mastercard - 1%
American Express - 1%
UnionPay (Card Present Transactions only) - 1.5%
PayPal - 1% (Online payments only)
Google Pay - 1% (Online payments only)

(b) Surcharge free payment options include Direct Deposit (unavailable if booking within 7-days of Travelling date), EFTPOS (Savings or Cheque) or cash.

(c) SeaLink Kangaroo Island may add, remove or vary the payment types available, and the surcharges applicable to those payment types, at any time. You will be notified at the time of purchase of the available payment types and applicable surcharges.

5. Privacy

(a) Kelsian Group Limited ACN 109 078 257 and its related entities (we, us, our) will collect, use, hold and disclose your Personal Information to confirm you are eligible for the Kangaroo Island resident discount (Residency Check).

(b) We have partnered with GBG ANZ Pty Ltd (GreenID) to facilitate a secure and efficient Residency Check. GreenID’s privacy policy is available at https://www.gbgplc.com/legal-and-regulatory/privacy-policy-anz/.

(c) To confirm your eligibility, you will be asked to confirm the Personal Information we already have on file for you (if applicable). You will then be sent a link to commence the GreenID Residency Check. The Residency Check will involve you uploading a photo of the front and back of your ID together with a photo of your face. GreenID will then:

extract your name and address from the photo of your ID;
confirm that the ID appears authentic and genuine; and
check that the photo of your face matches your ID.

(d) GreenID notifies us that the Residency Check has been completed, and provides us with access to the Personal Information collected. GreenID will hold the Personal Information it collects for 2 days, after which it will de-identify the information. During that 2-day period, we will collect:

the result of the Residency Check;
your residential address (as listed on your ID); and
a copy of the photo of your face.

(e) We will review the information, determine whether you’re eligible for the resident discount, and notify you of our decision. We will securely hold your Personal information for 12 months, after which the information will be de-identified or destroyed and you will be required to re-perform the Residency Check if you require continued access to the Kangaroo Island resident discount.

(f) By checking this box, you confirm that for the purpose of the Residency Check, you are authorised to provide the information submitted, and you consent to:

GreenID collecting a photo of your ID and a photo of your face;
GreenID collecting Personal Information from your ID;
GreenID using biometric information from your photo to confirm your ID is yours;
GreenID de-identifying the personal information it collects after 2 days; and
GreenID disclosing the Residency Check result, your address, and a copy of the photo of your face to us, and to Kelsian collecting, retaining, and using that Personal Information for 12 months.

(g) We will retain a record of this consent for 12 months. You can choose not to provide your Personal Information as described above. However, if you do not provide this information, we may not be able to offer you the discounted fare. Our Privacy Policy (available at https://www.kelsian.com/privacy-policy) also contains further information about how we collect, use, store or disclose your Personal Information, how you may seek access and correction of your Personal Information, and how you may make a complaint about a breach of privacy. If you have any questions, please contact us at [email protected].