Mobility Assistance Guidelines

Please consider the following guidelines when making a booking if you, or a person you are travelling with, requires mobility assistance.

• SeaLink provides an electric wheelchair at our Cape Jervis and Penneshaw Terminals to assist passengers with embarking and disembarking via the passenger boarding ramp.
• Manual Wheelchairs are NOT permitted on passenger boarding ramps but are able to be used when on board.
• Gophers and Mobility Scooters are NOT permitted to be used at any time on the SeaLink Ferries.
• The maximum weight as specified by the wheelchair manufacturer is 120 kilograms. We are not able to transport passengers in electric wheelchairs weighing more than 120 kilograms.
• If, while transporting a passenger, the wheelchair shows signs of struggle i.e. the front wheels begin to lift off the ground or steering is affected, the passenger must remove themselves from the chair.
• If a passenger is more than 120 kilograms or unable to fit in a wheelchair, they must have an Assistance Person or Carer to assist with embarking and disembarking the vessel via the passenger boarding ramp.
• SeaLink’s electric wheelchairs have movable armrests and swivel to assist with moving to/from your own chair or seat on the ferry.
• Passengers are not permitted to embark or disembark the vessel via the vehicle ramp or remain in a vehicle whilst in transit unless prior approval is given
• If possible, passengers will embark on the ferry first and disembark last with the assistance of our crew.
• Passengers must check in no later than 30 minutes prior to departure.
• Due to Occupational Health and Safety Regulations, we can only assist with lower body transfers (guidance of the lower body/legs) when transferring passengers from their wheelchair to a SeaLink wheelchair and from a SeaLink wheelchair to a seat.

If you have any questions about the above, please call us on 13 13 01.