We use cookies on this site to enhance your user experience. Find out more in our Privacy Policy. By clicking any link on this page you are giving your consent for us to set cookies.

Send an enquiry
Do you need a ferry with your accomodation? *
Contact details
Passenger details

Enquiry sent

Thank you for your enquiry. Our customer service team will contact you shortly.

Mobility Assistance Guidelines

Please consider the following guidelines when making a booking if you, or a person you are travelling with, requires mobility assistance.

  • SeaLink provides an electric wheelchair at our Cape Jervis and Penneshaw Terminals to assist passengers with embarking and disembarking via the passenger boarding ramp.
  • Manual Wheelchairs are NOT permitted on passenger boarding ramps but are able to be used when on board.
  • Gophers and Mobility Scooters are NOT permitted to be used at any time on the SeaLink Ferries.
  • The maximum weight as specified by the wheelchair manufacturer is 120 kilograms. We are not able to transport passengers in electric wheelchairs weighing more than 120 kilograms.
  • If, while transporting a passenger, the wheelchair shows signs of struggle i.e. the front wheels begin to lift off the ground or steering is affected, the passenger must remove themselves from the chair.
  • If a passenger is more than 120 kilograms or unable to fit in a wheelchair, they must have an Assistance Person or Carer to assist with embarking and disembarking the vessel via the passenger boarding ramp.
  • SeaLink’s electric wheelchairs have movable armrests and swivel to assist with moving to/from your own chair or seat on the ferry.
  • Passengers are not permitted to embark or disembark the vessel via the vehicle ramp or remain in a vehicle whilst in transit unless prior approval is given
  • If possible, passengers will embark on the ferry first and disembark last with the assistance of our crew.
  • Passengers must check in no later than 30 minutes prior to departure.
  • Due to Occupational Health and Safety Regulations, we can only assist with lower body transfers (guidance of the lower body/legs) when transferring passengers from their wheelchair to a SeaLink wheelchair and from a SeaLink wheelchair to a seat.

If you have any questions about the above, please call us on 13 13 01.