The boarding and disembarking processes on Wanggami
From Tuesday 27 October 2026, passengers travelling on our new vessel Wanggami are advised of an updated boarding and disembarking process.
Boarding
For walk-on passengers without a vehicle, please enter the terminal to obtain their boarding passes and board via the airbridges in place.
For passengers travelling with a vehicle, please enter the terminal to obtain their boarding passes and advise if travelling with a pet.
Passengers can choose to return to their car to board or use either of our passenger ramps at Cape Jervis or Penneshaw.
Drivers are kindly asked to proceed slowly to the lane directed by staff and remain in their vehicles until advised to board.
Passengers and their pets will be allowed to remain in their vehicles for boarding. Crew will give boarding instructions, their instructions should be followed at all times.
Once parked, passengers are encouraged to take note of their vehicle’s location, apply the handbrake and disable the vehicle alarm before leaving their vehicle.
For safety reasons passengers are asked to leave their vehicles once on board and remain outside the vehicle for the duration of the crossing. Returning to vehicles during the crossing is not permitted. Please take care when moving around the vehicle deck at all times, exit your vehicle in the direction the vehicle is facing.
Pets can travel in one of three areas on board: they may remain in the vehicle, accompany their owners in the pet lounge on the vehicle deck, or join their owners on the sundeck, which is accessible via the lift. All dogs (except assistance dogs) that are not remaining in the vehicle, may be required to wear a muzzle. Please refer to this section for further information.
When using the lift with a pet, please allow other passengers the opportunity to enter first.
Disembarking
Upon arrival at your destination, our crew will advise passengers when it is time to return to their vehicles in preparation for disembarking.
Passengers travelling with pets can make their way back to their vehicles via the designated pedestrian lane, following the guidance provided by our crew.
When disembarking, please take care to travel in the direction your vehicle is facing, proceed at a slow pace and remain mindful of pedestrians and other vehicles. Our crew will be available to assist and guide you throughout the process.
Arrangements in place for passengers with mobility challenges
Passengers with mobility challenges are asked to please advise our Sales Centre staff on 13 13 01 before travelling so we can discuss the most suitable arrangements.
Crew support will also be provided on the Wanggami vehicle deck to assist with passenger movement and help manage the boarding process safely. Passengers are welcome to board in their vehicles and use the onboard lift, off the passenger ramps.
For frequently asked questions regarding accessibility requirements, please view this page - FAQs.