Residents and Ratepayers

To qualify for a permanent island resident discount, you’ll need to complete the application form and provide one of the following documents for each vehicle you’d like to nominate.

A resident is defined as someone who permanently lives on one of the Southern Moreton Bay Islands, with their vehicles registered to their island address.

Accepted Vehicle Documents:

Please provide at least one of the following documents:

• Vehicle Registration Certificate (must list your island address or area concession)

• Vehicle Renewal Notice (must list your island address or area concession)

• Vehicle Insurance Document (must list the garaging address as an island address)

• Screenshot of your TMR account homepage once logged in (must show your island address and the vehicles registered to you)

The document must show that the vehicle is registered to a Southern Moreton Bay Island address.

How to Apply

You can apply online or by submitting a paper form.

Option 1 – Apply Online

The easiest way to apply is by completing the full application online:

RESIDENT VEHICLES APPLICATION FORM

Option 2 – Submit a Paper Form

Download and complete the form, then submit it with your documents via:

• Email

• Post

• In person at one of our offices in Redland Bay, Russell Island or Cleveland

SMBI Resident Registration Application Form

Please allow up to 14 days for your application to be processed.

To qualify for a ratepayer discount, you’ll need to complete the application form, provide a recent council rates notice, and supply one of the following documents for each vehicle you wish to nominate.

A ratepayer is defined as someone who owns a property on one of the Southern Moreton Bay Islands, but does not live there permanently.

Ratepayers may nominate up to two vehicles for the discounted fare.

Required Documents:

• Vehicle Registration Certificate

• Vehicle Renewal Notice

• Vehicle Insurance Document

How to Apply

You can apply online or by submitting a paper form.

Option 1 – Apply Online

The quickest way to apply is by completing the full application online:

RATEPAYER VEHICLE APPLICATION FORM

Option 2 – Submit a Paper Form

Download and complete the form, then submit it with your documents via:

• Email

• Post

• In person at one of our offices in Redland Bay, Russell Island or Cleveland

SMBI Ratepayer Registration Application Form

Please allow up to 14 days for your application to be processed.

Once you have your Resident or Ratepayer profile, you can book online by logging in with the username and password issued to you by our registration team. Your discount will be automatically applied.

If you choose to book in one of our offices or over the phone on (07) 3488 5300, quote your name or phone number to receive the discounted fare. Please note that our phone lines can often be busy.

Every two years, we will contact you by email to request that you update your details with us. This helps streamline the booking process and ensures the discount is only applied to genuine island residents and ratepayers.

If you log in to your client profile and see the full standard fare, it means your profile has not yet been renewed.

To renew your profile, please reapply using the steps above.

If you need to replace a nominated vehicle with another one, you’ll just need to complete a vehicle change request.

You can do this online for convenience:

CHANGE VEHICLE REQUEST FORM

Alternatively, you can download and complete the form, then submit it along with your documents by email, post, or in person at one of our offices in Redland Bay, Russell Island or Cleveland.

SMBI Vehicle Change Request Form

Please allow up to 14 days for your application to be processed.

If your travel circumstances don’t meet the conditions listed above, please email [email protected] for approval before you travel.

Residents live permanently on a Southern Moreton Bay Island, while ratepayers reside on the mainland and own property or land on an island.

Residents and Ratepayers of the Bay Islands receive the same discount, which is currently 20% off for a standard vehicle up to 5.4m long.

Residents will soon also benefit from a 50% subsidy. More information will be provided on this soon.

A profile allows us to keep your contact and vehicle details in the one place to streamline your booking process. The online login function is linked with your customer profile.

To create a profile, please submit the above relevant application form.

No. Only the vehicles registered to your Resident or Ratepayer profile will receive the discount. Valid vehicles must be registered to a Bay Islands address and include standard cars up to 6.4 metres or motorbikes. Commercially registered vehicles are not eligible for the resident discount

Yes. If your vehicle is registered to your profile, it can travel at the discounted rate even if you are not the driver.

Yes. To ensure that we have an accurate record of all genuine Residents and Ratepayers, a renewal process will take place a minimum of once every two years.

Only vehicles that are approved and registered to your profile are eligible for the discount.

If you need to travel in a different vehicle, you must log out of your Resident or Ratepayer profile and make a standard booking online. The standard fare will apply, and any difference in price must be paid before travel.

Misuse of the discount may result in your online access being revoked or your account being suspended.

View our terms and conditions here.

Monday 4 August 2025. The subsidy will be automatically applied to all eligible bookings made from this date.

Yes, SeaLink will manually adjust all existing eligible bookings from 4 August 2025. You do not need to contact us for this to happen. If your booking is for a registered SMBI resident and a qualifying vehicle, the subsidy will be applied, and the difference will be credited to your account.

Please call us on 07 3488 5300 to use your credit. Credit is not automatically applied to future bookings, so please ensure you tell our staff if you have credit and wish to use it.

SMBI residents with an approved SeaLink resident profile are eligible. The subsidy does not apply to ratepayers or commercial/business accounts.

The Parking Relief Program is designed to reduce vehicle congestion at Redland Bay, which is often congested by essential transport vehicles. Cars and motorbikes are essential transport for residents, whereas trailers and caravans (or anything charged at a per-meter rate) are not.

This subsidy is targeted at reducing mainland parking issues. Inter-island travel is therefore not part of the government-funded program.

SeaLink updates fares annually. The last fare update was in April 2025, and the next is scheduled in 2026.