Residents and Ratepayers

To qualify for a permanent island resident discount, you’ll need to complete the application form and provide one of the following documents for each vehicle you’d like to nominate.

A resident is defined as someone who permanently lives on one of the Southern Moreton Bay Islands, with their vehicles registered to their island address.

Accepted Vehicle Documents:

• Vehicle Registration Certificate (if your island address or area concession is not listed, please also provide a photo or scan of the front and back of your driver’s licence)

• Vehicle Renewal Notice (must list your island address)

• Vehicle Insurance Document (must list the garaging address – this must be an island address or the Redland Bay carpark)

• Screenshot of your TMR account homepage once logged in (must show your island address and the vehicles registered to you)

The document must show that the vehicle is registered to a Southern Moreton Bay Island address. If it does not, we’ll need to sight your driver’s licence as additional proof of residency.

How to Apply

You can apply online or by submitting a paper form.

Option 1 – Apply Online

The easiest way to apply is by completing the full application online:

RESIDENT VEHICLES APPLICATION FORM

Option 2 – Submit a Paper Form

Download and complete the form, then submit it with your documents via:

• Email

• Post

• In person at one of our offices in Redland Bay, Russell Island or Cleveland

SMBI Resident Registration Application Form

Please allow up to 14 days for your application to be processed.

To qualify for a ratepayer discount, you’ll need to complete the application form, provide a recent council rates notice, and supply one of the following documents for each vehicle you wish to nominate.

Ratepayers may nominate up to two vehicles for the discounted fare.

Required Documents:

• Vehicle Registration Certificate

• Vehicle Renewal Notice

• Vehicle Insurance Document

How to Apply

You can apply online or by submitting a paper form.

Option 1 – Apply Online

The quickest way to apply is by completing the full application online:

RATEPAYER VEHICLE APPLICATION FORM

Option 2 – Submit a Paper Form

Download and complete the form, then submit it with your documents via:

• Email

• Post

• In person at one of our offices in Redland Bay, Russell Island or Cleveland

SMBI Ratepayer Registration Application Form

Please allow up to 14 days for your application to be processed.

Once you have your Resident or Ratepayer profile, you can book online by logging in with the username and password issued to you by our registration team. Your discount will be automatically applied.

If you choose to book in one of our offices or over the phone on (07) 3488 5300, quote your name or phone number to receive the discounted fare. Please note that our phone lines can often be busy.

Every two years, we will contact you by email to request that you update your details with us. This helps streamline the booking process and ensures the discount is only applied to genuine island residents and ratepayers.

If you log in to your client profile and see the full standard fare, it means your profile has not yet been renewed.

To renew your profile, please reapply using the steps above.

If you need to replace a nominated vehicle with another one, you’ll just need to complete a vehicle change request.

You can do this online for convenience:

CHANGE VEHICLE REQUEST FORM

Alternatively, you can download and complete the form, then submit it along with your documents by email, post, or in person at one of our offices in Redland Bay, Russell Island or Cleveland.

SMBI Vehicle Change Request Form

Please allow up to 14 days for your application to be processed.

If your travel circumstances don’t meet the conditions listed above, please email [email protected] for approval before you travel.

Depart one of the Bay Islands on Saturday afternoon and return on Sunday for only $88!

Valid for:

• Cars up to 5.4m in length
• The return price is $88 for a car up to 5.4m in length
• Valid from 01/04/2025 – 31/03/2026*
• Valid to depart on Saturday and return on Sunday
• Must be the same weekend return
• Passengers returning to their islands any day after their scheduled Sunday will incur the difference in cost between a standard island resident fare
• Departure times are 2:45pm onwards Saturday from Bay Islands and return anytime Sunday from Redland Bay
• Client must be registered as a Bay Island Resident for the special to apply
• Trailers are eligible, charged at standard rates

Conditions:

Not valid with any other offer/special promotion. If passengers change their return travel to a different day, the difference in full fare will apply. Payment is due at the time of booking. All other conditions are as per standard T&Cs.

This offer is exclusively available to Southern Moreton Bay Island residents and can be redeemed online or over the phone by using the promo code BIWS. Please note that this offer is not available to ratepayers.

*Exclusion dates apply and are as follows:

Christmas & New Year Period:
21/12/25 – 22/12/25
28/12/25 – 29/12/25
04/01/25 - 05/01/25

Australia Day:
25/01/26 – 26/01/26

Easter:

19/04/25 - 20/04/25

(all date ranges are inclusive)

Paid bookings are confirmed – this is not a standby fare. Payment must be made at the time of booking.

Spaces are limited, subject to availability, and are capped in response to capacity demands.

*Valid until 31/03/2026

An announcement will be made by Redlands Member Rebecca Young in the coming weeks.

Residents live permanently on a Southern Moreton Bay Island, while ratepayers reside on the mainland and own property or land on an island.

Residents and Ratepayers of the Bay Islands receive the same discount, which is currently 20% off for a standard vehicle up to 5.4m long.

Residents will soon also benefit from a 50% subsidy. More information will be provided on this soon.

A profile allows us to keep your contact and vehicle details in the one place to streamline your booking process. The online login function is linked with your customer profile.

To create a profile, please submit the above relevant application form.

No. Only the vehicles registered to your Resident or Ratepayer profile will receive the discount. Valid vehicles must be registered to a Bay Islands address and include standard cars up to 5.4 metres or motorbikes.

Yes. If your vehicle is registered to your profile, it can travel at the discounted rate even if you are not the driver.

Yes. To ensure that we have an accurate record of all genuine Residents and Ratepayers, a renewal process will take place a minimum of once every two years.

Only vehicles that are approved and registered to your profile are eligible for the discount.

If you need to travel in a different vehicle, you must log out of your Resident or Ratepayer profile and make a standard booking online. The standard fare will apply, and any difference in price must be paid before travel.

Misuse of the discount may result in your online access being revoked or your account being suspended.

View our terms and conditions here.