Residents and Ratepayers

Residents and ratepayers can book online here.

Log in with the username and password that was issued to you by our registration team. You will receive an online discount in addition to the resident rate.

To qualify for a permanent island resident discount, you will need to fill out the application form and supply one of the below vehicle documents for each car that you would like to nominate for the resident discount.

A resident is someone who lives on one of the Bay Islands permanently and your vehicles are registered to your island address.

• Vehicle registration certificate (IF the document does not list an island address or area concession, please also provide a scan/photo of the front and back of your driver’s license).
• Vehicle Renewal Notice (must list island address).
• Vehicle Insurance Document (must list garaging address of the vehicle – this needs to be an island address or the Redland Bay carpark).
• Screenshot of TMR Home Page once logged in (must list the island address and the vehicles registered to you).

The vehicle document must show that the vehicle is registered to a Southern Moreton Bay Island address. If the vehicle document does not list an island address or an area concession, we will need to sight a driver's license.

For your convenience, you can complete the entire application online. You can also apply by completing the below form and emailing, posting or bringing your required documents into one of our offices at Redland Bay or Russell Island. Your application may take up to 14 days to be processed.

RESIDENT VEHICLES APPLICATION FORM

You can also apply by downloading, printing, and completing the below form. To submit this form you can either email, post, or hand in the form and the required documents into one of our offices at Russell Island, Redland Bay or Cleveland.

SMBI Resident Registration Application Form

Your application may take up to 14 days to be processed.

To qualify for a ratepayer discount, you will need to fill out the application form, supply a recent rates notice and one of the below vehicle documents for each car that you would like to nominate for the ratepayer discount. Ratepayers can nominate up to 2 vehicles for the discounted fare.

• Vehicle registration certificate
• Vehicle Renewal Notice
• Vehicle Insurance Document

For your convenience, you can complete the entire application online. You can also apply by completing the below form and emailing, posting or bringing your required documents into one of our offices at Redland Bay or Russell Island. Your application may take up to 14 days to be processed.

RATEPAYER VEHICLE APPLICATION FORM

You can also apply by downloading, printing, and completing the below form. To submit this form you can either email, post, or hand in the form and the required documents into one of our offices at Russell Island, Redland Bay or Cleveland.

SMBI Ratepayer Registration Application Form

Your application may take up to 14 days to be processed.

Every two years we will contact you by email and complete a letterbox drop for all Bay Islands requesting for you to renew your details with us. This will assist us with streamlining your booking process and ensures that our genuine island residents and ratepayers are those that benefit from the discount.

The last renewal process took place in August 2021. If you login to your client profile and are receiving the full standard fare, you have not yet renewed your profile.

To renew your profile, please follow the above directions under the relevant application heading.

We understand that you may decide to replace your nominated vehicle with another one, in which case you simply need to complete the vehicle change request process.

For your convenience, you can complete the entire change request online here.

You can also complete the vehicle change request by filling out the below form and emailing, posting or bringing your required documents into one of our offices at Redland Bay or Russell Island. Your application may take up to 14 days to be processed.

• Bay Islands Resident Vehicle Change Request Form

If any of your travel circumstances fall outside the above conditions, please email [email protected] for approval prior to travel.

CHANGE VEHICLE REQUEST FORM

You can also apply by downloading, printing, and completing the below form. To submit this form you can either email, post, or hand in the form and the required documents into one of our offices at Russell Island, Redland Bay or Cleveland.

SMBI Vehicle change request form

Your application may take up to 14 days to be processed.

Depart one of the Bay Islands on Saturday afternoon and return on Sunday for only $88!

Valid for:

• Cars up to 5.4m in length
• Valid from 01/04/2024 – 31/03/2025*
• Valid to depart on Saturday and return on Sunday
• Must be the same weekend return
• Departure times are 2:35pm onwards Saturday from Bay Islands and return anytime Sunday from Redland Bay
• Client must be registered as a Bay Island Resident for the special to apply
• Trailers are eligible, charged at standard rates

Conditions:

Not valid with any other offer/special promotion. If passengers change their return travel to a different day, the difference in full fare will apply. Payment is due at the time of booking. All other conditions are as per standard T&Cs.

*Exclusion dates apply and are as follows:

Christmas & New Year Period:
21/12/24 – 22/12/24
28/12/24 – 29/12/24
04/01/25 – 05/01/25

Australia Day:
25/01/25 – 26/01/25

(all date ranges are inclusive)

A profile allows us to keep your contact and vehicle details in the one place to streamline your booking process. The online login function is linked with your customer profile.

To create a profile, please submit the above relevant application form.

Physical applications can be posted to PO Box 195, Cleveland or handed in to the Redland Bay or Russell Island office. Please note that incomplete applications will not be accepted.

Residents and Ratepayers of the Bay Islands receive the same discount, which is currently around 17% off for a standard vehicle up to 5.4m long.

No, once you’re logged in to the website as a Resident or Ratepayer, you will only be able to select from a list of vehicles that are registered to your profile.

Yes, if your vehicle is registered to your profile, it can still travel at the discounted rate even if you are not the driver.

View our terms and conditions here

Yes, for us to ensure that we have an accurate record of all genuine Residents and Ratepayers, a renewal process will take place a minimum of once every two years.

Only the vehicles approved and registered to your profile will be entitled to the discount. You will need to log out of your profile to make a booking online. The vehicle will incur the standard rate and any difference in fare must be paid before travel. Continued misuse of the discount may result in online privileges being revoked or your account suspended temporarily.