Why are we introducing a fuel surcharge?
Due to the ongoing situation in the Middle East, global fuel markets have experienced significant volatility and price increases. As fuel is a major component of our operating costs, these changes are impacting the cost of delivering our services.
While we have absorbed these increased costs for as long as possible, the sustained nature of current fuel prices means a temporary fuel surcharge is now necessary to help maintain the reliability and consistency of our services.
Our approach
We understand that any additional cost matters. That’s why we are committed to:
- Keeping the surcharge as low as possible
- Applying it only where necessary
- Removing it as soon as conditions stabilise.
This is not a permanent change, but a short-term measure to respond to external market conditions. This is why we have not simply increased our prices but identified how this temporary surcharge has been applied to your specific booking.
How it works
- The surcharge applies to new bookings
- The applicable amount may vary depending on location and service
- Full detail is clearly outlined at the time of booking. Please refer to the specific surcharge amount and conditions based on your specific booking, service and destination.
Ongoing review
We are actively monitoring fuel prices and market conditions.
The surcharge is reviewed regularly to ensure it remains fair and appropriate. It will be adjusted or removed as soon as fuel prices return to more stable levels.
Fuel supply
There are currently no concerns regarding fuel availability for our services.
Thank you
We appreciate your understanding as we navigate these external challenges. Our focus remains on delivering safe, reliable and consistent services for our customers and partners.
