North Stradbroke Island Residents and Ratepayers

You are required to apply for a resident profile to receive the discount. The resident discount is applied to the actual vehicle you travel in, rather than to yourself.

In your application you will need to let us know which car or cars you use to travel to and from the island, and once approved, your vehicle will receive the discounted fare.

If you choose to book in one of our offices or over the phone at (07) 3488 5300, all you need to do is quote the name or phone number on your resident profile to receive the discounted fare. If you choose to book online, you will need to log in with the username and password that is issued by our registration team (you will receive an online discount in addition to the resident rate).

NSI Resident Login

The North Stradbroke Island Resident discount will apply to:

• Standard cars up to 6m long
• Motorbikes

If you wish to travel with a commercial vehicle, a truck, or any other vehicle that is 2m or greater in width, the standard truck rate will apply to that vehicle.

50% off the return journey

Discounted ferry travel for NSI Residents when traveling on return ferry travel commencing Dunwich with a registered vehicle up to 6 meters in length

Booking conditions

• Valid from 2/11/2023 – 31/03/2024* Exclusion dates apply
• Cars up to 6m in length
• Trailers are eligible and must be booked return (not one way)
• Operates 7 days
• Must be a same-day return
• Departure times are flexible
• Customers must be registered with SeaLink as a North Stradbroke Island Resident for the special to apply

How to book online:

1. Log in to your resident profile
2. Visit the book ferry page
3. Enter passenger and vehicle details using the vehicle template on your profile
4. Book the preferred times in each direction, ensuring the first departure is from Dunwich.
5. On the checkout screen enter the promo code NSISAMEDAY
6. Provided the conditions are met the discount will apply at checkout

How to book via phone:

1. Call our reservations team on 07 3488 5300
2. Advise the consultant that you would like to book the same-day discount under your resident profile
3. The consultant will enter the promo code and provided the conditions are met the discount will apply

Exclusion dates:

• All date ranges are inclusive
• All QLD Public Holidays
• 22/12/23 – 2/1/24 (Christmas/New Years)
• 26/1/24 – 28/01/24 (long weekend)

Terms and Conditions

Valid for online, or over the phone. Not valid with any other offer/special promotion. If passengers change their return travel to a different day, the difference in full fare will apply. Depart from Dunwich and return from Cleveland. Payment is due at the time of booking. All other conditions are as per standard T&Cs.

To qualify for a permanent island resident discount, you will need to fill out the application form and supply one of the below vehicle documents for each car that you would like to nominate for the resident discount.

• Vehicle registration certificate. (IF the document does not list an island address or area concession, please also provide a scan/photo of the front and back of your driver’s license).
• Vehicle Renewal Notice (must list island address).
• Vehicle Insurance Document (must list the garaging address of the vehicle – this needs to be an island address or the Cleveland carpark).
• Screenshot of TMR Home Page once logged in (this must list the island address and the vehicles registered to you).

The vehicle document must show that the vehicle is registered to a North Stradbroke Island address or has an area concession.

For your convenience, you can complete the entire application online.

North Stradbroke Island Resident Application

You can also apply by downloading, printing, and completing the below form. To submit this form you can either email, post or hand in the form and the required documents into one of our offices at Dunwich or Cleveland.

NSI Resident Registration Application Form

Your application may take up to 14 days to be processed.

It is important we have your current contact details on file. Simply log into your account to update any personal details such as best mobile contact and email address. We use this information to send you your booking information and to contact you in the event of any changes to your booking such as delays due to weather.

As we assign the discounted fare to your vehicle not your profile if you replace your nominated vehicle or have an additional vehicle/s to add to your profile you simply need to complete the vehicle change / update request process.

For your convenience, you can complete the entire request online.

CHANGE VEHICLE REQUEST FORM

You can also complete the request by filling out the PDF form below and emailing, posting or bringing your required documents into one of our offices at Dunwich or Cleveland.

North Stradbroke Resident Vehicle Change Request Form.pdf

Your application may take up to 14 days to be processed.

In order to ensure that our genuine island residents (and ratepayers) are those that benefit from the discount we will contact you to renew your details with us every two - three years. This will assist us in ensuring our details are up to date and will streamline your booking process.

We anticipate that the next renewal will take place in 2023. You will be sent an email requesting for you to confirm/renew your details and give you a timeframe to do so. After the cut-off date we will deactivate any profiles that have not been renewed. If you log into your client profile and find you no longer receive the resident discount, you will need to check the contact information in your profile and ensure it is correct.

We will then send you the information to renew your profile and can apply the discount in retrospect once the renewal is complete.

To renew your profile, please follow the above directions under the ‘How to Apply’ header.

We have a flexible fare structure similar to an airline. We offer cheaper rates for customers that are able to travel off-peak. To get an off-peak fare it is recommended to book as far in advance as possible as the prices can change based on demand. Public holidays, school holidays, Fridays, and Sundays are usually excluded from these cheaper fares as they are the busiest times to travel.

The SeaLink Long-Term Car Park at Toondah Harbour is located on the corner of Middle Street and Emmett Drive, Cleveland, behind the SeaLink SEQ passenger and vehicle ferry terminal.

Bays (spaces) in this car park are held on a permanent, long-term basis and are suitable for standard vehicles (up to 5.4m long and 2m wide) only.

Please note that the car park is NOT a secure car park and SeaLink SEQ will not be held liable for any loss or damage, as per the Long-Term Car Park Terms & Conditions.

Due to high demand, there is currently a waitlist and applicants can expect waiting periods of longer than a 18 months. To apply to join the waitlist, simply complete the Long Term Parking Waitlist Application.

The ratepayer discount is applied to the actual vehicle you travel in, rather than to yourself. Ratepayers can nominate up to 2 vehicles for the discounted fare.

In your application, you will need to let us know which car or cars you use to travel to and from the island, and once approved, your vehicle will receive the discounted fare.

If you choose to book in one of our offices or over the phone at (07) 3488 5300, all you need to do is quote the name or phone number on your ratepayer profile to receive the discounted fare. If you choose to book online, you will need to log in with the username and password that is issued by our registration team (you will receive an online discount in addition to the ratepayer rate).

NSI Ratepayer Login

The North Stradbroke Island Ratepayer discount will apply to:

• Standard cars up to 5.4m long
• Motorbikes

If you wish to travel with a commercial vehicle, a truck, or any other vehicle that is 2m or greater in width, the standard truck rate will apply to that vehicle.

To qualify for a permanent island ratepayer discount, you will need to fill out the application form and supply one of the below vehicle documents for each car that you would like to nominate for the resident discount.

• Vehicle registration certificate (the document must list yourself as the owner to be accepted).
• Vehicle Renewal Notice (the document must list yourself as the owner to be accepted).
• Vehicle Insurance Document (the document must list yourself as the owner to be accepted).
• Screenshot of TMR Home Page once logged in (this will list the vehicles registered to you).

The vehicle document must show that the vehicle is registered in the applicant's name.

For your convenience, you can complete the entire application online.

North Stradbroke Island Ratepayer Vehicle Application Form

You can also apply by downloading, printing and completing the below form. To submit this form you can either email, post or hand in the form and the required documents into one of our offices at Dunwich or Cleveland.

NSI Ratepayer Registration Application Form.pdf

Your application may take up to 14 days to be processed.

It is important we have your current contact details on file. Simply log into your account to update any personal details such as best mobile contact and email address. We use this information to send you your booking information and to contact you in the event of any changes to your booking such as delays due to weather.

As we assign the discounted fare to your vehicle not your profile if you replace your nominated vehicle or have an additional vehicle/s to add to your profile you simply need to complete the vehicle change / update request process.

For your convenience, you can complete the entire request online.

CHANGE VEHICLE REQUEST FORM

You can also complete the request by filling out the PDF form below and emailing, posting or bringing your required documents into one of our offices at Dunwich or Cleveland.

North Stradbroke Ratepayer Vehicle Change Request Form

Your application may take up to 14 days to be processed.

In order to ensure that our genuine island residents (and ratepayers) are those that benefit from the discount we will contact you to renew your details with us every two - three years. This will assist us in ensuring our details are up to date and will streamline your booking process.

We anticipate that the next renewal will take place in 2023. You will be sent an email requesting for you to confirm/renew your details and give you a timeframe to do so. After the cut-off date we will deactivate any profiles that have not been renewed. If you log into your client profile and find you no longer receive the resident discount, you will need to check the contact information in your profile and ensure it is correct.

We will then send you the information to renew your profile and can apply the discount in retrospect once the renewal is complete.

To renew your profile, please follow the above directions under the ‘How to Apply’ header.

We have a flexible fare structure similar to an airline. We offer cheaper rates for customers that are able to travel off-peak. To get an off-peak fare it is recommended to book as far in advance as possible as the prices can change based on demand. Public holidays, school holidays, Fridays, and Sundays are usually excluded from these cheaper fares as they are the busiest times to travel.

A profile allows us to keep your contact and vehicle details in the one place to streamline your booking process. The online login function is linked with your customer profile.

Physical applications can be posted to PO Box 195, Cleveland or handed in to the Cleveland or Dunwich office. Please note that incomplete applications will not be accepted.

No, once you’re logged in to the website as a Resident or Ratepayer, you will only be able to select from a list of vehicles that are registered to your profile.

Yes, if your vehicle is registered to your profile, it can still travel at the discounted rate even if you are not the driver.

Our terms and conditions can be found here.

Yes, for us to ensure that we have an accurate record of all genuine Residents and Ratepayers, a renewal process will take place a minimum of once every two years.

Only the vehicles approved and registered to your profile will be entitled to the discount. You will need to log out of your profile to make a booking online. The vehicle will incur the standard rate and any difference in fare must be paid before travel. Continued misuse of the discount may result in online privileges being revoked or your account suspended temporarily.