Travel Updates: COVID-19

Updated as at 6th April 2020

The Premier of South Australia and SA Health have advised that at this time, due to COVID-19, non-essential travel (holidays and leisure travel) to Kangaroo Island and other regions of South Australia should not be taken including over the Easter period.

SeaLink strongly supports this. Please postpone any non-essential travel to Kangaroo Island and other regions of South Australia, as advised by the Federal and State Governments.  

Whilst this is strong advice, please note that SeaLink do not have the powers to control borders and our staff are not in a position to police the travel of every person who travels to and from the island. Please take heed of this advice and be sensible about your travel.

Please also note that SeaLink’s ferry services, on-island shuttle and mainland coach connections timetables to and from Kangaroo Island have changed and travel is only available for essential travel such as freight, emergency services and essential resident and landowner travel. Non-essential travel such as holiday and leisure travel should not be taken at this time. Due to the evolving situation, timetables may alter at short notice and we apologise for any inconvenience. View updated timetable here.

If your travel booking is altered, we will advise you via text message or email. If you wish to check if your ferry or land transport times have changed, please call 13 13 01 or email [email protected] with your booking number, name and contact details. We ask for your patience at this time as we dealing with a large number of calls and enquiries.

Thank you for your support during this difficult time and stay well.


The Federal Government has closed Australia’s borders to non-essential international travel and has also recommended all non-essential domestic travel be reconsidered.

  • The Federal Government is responsible for laws relating to international travel. International travellers should visit the Australian Government Health website for the latest information.
  • For restrictions on travel within the States and Territories of Australia, please visit the Australian Government Health website here.
  • To find out more about specific travel restrictions within South Australian please visit the SA Health website.
  • To find out more information on travel into South Australia, please visit the Police SA Government website.
  • For further details and the latest updates on COVID-19 in South Australia, please visit this SA Health page.

As a result, State and Territory Governments across the country have commenced restrictions of interstate visitors to adhere to a mandatory 14-day isolation requirement. Please check your state or territory health websites for more information on these travel restrictions for your jurisdiction.

The Federal Government has also recommended further restrictions on social gatherings which are also being implemented by State and Territory Governments.

Please note: The National Cabinet has agreed that public transport (trains, trams, buses, ferries) is essential and therefore is exempt from the travel and social gathering restrictions at this time. However, wherever possible passengers should try to adhere to the 1.5m social distancing recommendations.

At SeaLink Travel Group we are following the advice of the health authorities and the Federal and State governments when making decisions about our vessels, cruises, tours, accommodation and operations. We will keep you informed of any changes that will impact your trip with us as soon as possible.

You should also keep up-to-date with the latest travel and health information from the Australian Government – visit www.health.gov.au or your State or Territory Government Health Department website for any additional controls.


Important Kangaroo Island Information

Please note that in response to COVID-19 travel restrictions, KI Council and National Park campgrounds are now closed until further notice.


What are we doing to minimise the risk of COVID-19?

We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped up our practices and procedures even further.

Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.

All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.

Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications from the relevant health authorities in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals and offices.

In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.


What can you do to minimise the risk?

Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:

  • Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
  • Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
  • If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
  • Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).

If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.


Can I change my travel dates?

If you have an existing booking and were scheduled to travel between 23 March 2020 and 30 June 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.

Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred.


What if my trip is cancelled?

If you are scheduled to travel between 23 March 2020 and 30 June 2020 and either you or SeaLink Travel Group cancels your travel with us, you can either choose:

  • 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booking date), or
  • a 100% refund.

Please note, third-party suppliers reserve the right to charge cancellation fees, in addition to the above. You should also check with your travel insurance policy for any information regarding cancellations. 


Thank you

Thank you for your understanding and continued support during these tough times.

We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory, when the time is right.


For information on SeaLink services call 13 13 01 or email [email protected]