Travel Update: COVID-19
As of Monday 11th May 2020, the Premier and SA Health has advised that travel restrictions will be lifted and holiday and leisure travellers are now able to travel to Kangaroo Island and within South Australia.
Australia’s borders are still closed to non-essential international travel and all non-essential interstate domestic travel should be reconsidered. There are various travel restrictions within and to each State and Territory and it is advisable to check the various State and Territory Government Health websites for further information. We have provided the below links which may be useful to you.
Social distancing guidelines still apply so we ask wherever possible that passengers should try to adhere to the 1.5m social distancing recommendations.
At SeaLink Travel Group we are following the advice of the health authorities and the Federal, State and Territory Governments when making decisions about our vessels, cruises, tours, accommodation and operations. At present our Kangaroo Island tours will continue to be suspended until 30th June 2020 inclusive.
Thank you for your support during this difficult time and stay well.
Campgrounds and Caravan Parks
The latest advice from the Premier is that from Monday 11th May campgrounds and caravan parks are able to re-open.
What are we doing to minimise the risk of COVID-19?
We have always had stringent and rigorous hygiene standards, cleaning procedures and health and safety practices. During this time, we have stepped up our practices and procedures even further.
Our staff have been briefed and trained on appropriate hand hygiene and sanitising practices. We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.
All our operations have increased vessel, vehicle and room cleaning procedures and practices. Hard surfaces (such as tables, handrails, door handles, counters etc.) are being cleaned more regularly to minimise the risk.
Where possible we have made additional hand sanitisers and cleaning stations available to our customers and employees to exercise good hand/hygiene practices. We have also placed hygiene communications from the relevant health authorities in our vessels, vehicles, accommodation, food venues, shop fronts/counters/terminals and offices.
In the unlikely event that a customer or staff member presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Australian Government Health Department. Click here for more information.
What can you do to minimise the risk?
Practising good hand and sneeze/cough hygiene is the best way to minimise the risk from COVID-19. You should:
- Wash your hands frequently with soap and water for at least 20 seconds, before and after eating, and after going to the toilet.
- Cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.
- If unwell, avoid contact with others. Consider deferring travel and seek healthcare advice.
- Exercise personal responsibility for social distancing measures (stay more than 1.5 metres from people).
If you are feeling unwell or want more information on the recommended personal control measures, visit www.health.gov.au.
Can I change my travel dates?
If you have an existing booking and were scheduled to travel between 23 March 2020 and 30 June 2020 and you wish to change your travel dates, we will waive any amendment fees if you book your travel dates within 12 months of the original booked travel dates.
Please note: If any third-party or supplier costs change before the new travel dates, additional costs may be incurred.
What if my trip is cancelled?
If you are scheduled to travel between 23 March 2020 and 30 June 2020 and either you or SeaLink Travel Group cancels your travel with us, you can either choose:
- 100% travel credit to use at a time that suits you on any of SeaLink Travel Group’s products (to use within 12 months of the original booking date), or
- a 100% refund.
Please note, third-party suppliers reserve the right to charge cancellation fees, in addition to the above. You should also check with your travel insurance policy for any information regarding cancellations.
Thank you for your understanding and continued support during these tough times.
We can’t wait to welcome you back again soon to connect you with an experience that creates a brilliant lifelong memory, when the time is right.