We have compiled a list of the most frequently asked questions from our customers. The questions have been divided into several categories. If you do not find an answer to your question, please contact us.
Frequently Asked Questions
Not on the same booking. You would need to make a separate booking for the person who wants to travel only one way.
To book a vehicle online, you must select the make, model, and year of the vehicle. The length will be determined automatically from the database.
Vehicles up to and including 5.9 metres in length can be booked online. The length must include any protrusions like towbars, bike racks, bull bars, and roof luggage, and be less than 2.3 metres in height and 2m in width.
Trailers and caravans up to 5 metres can also be added to an online vehicle booking, but if the total length of vehicle and trailer, or caravan, exceeds 9.9 metres, and/or is over 2.3 metres in height, please contact our Sales Centre to book.
For campervans and motorhomes that exceed 5 metres in length or 2.3 metres in height please call our Sales Centre on 13 13 01 or email firstname.lastname@example.org for prices and availability.
If your vehicle is a Truck, freight unit or travelling for Trade, Industrial or Commercial purposes and has the ability to carry commercial goods, has a carrying capacity of over 1 tonne, or is greater than 5.4 metres in length and/or is greater than 2.5 metres in width, please call our TIPC Department on +61 8 8551 7234 Monday-Friday between 8.00 AM - 6.00 PM or Saturday-Sunday between 8.00 AM - 4.00 PM (ACST).
If you are booking a hire car online, you can tick ‘This is a hire car yet to be collected’. Please contact us on 13 13 01 at your earliest convenience when you have collected your vehicle to inform us of the make and model you will be bringing on the ferry.
Yes, you can manage your booking online and perform the following functions:
- Click on the ‘person’ icon on the top right-hand corner of the home page of the website.
- View your itinerary and booking documents
- Pay any outstanding amount on your booking
- Amend your booking (where possible)
These functions are available regardless of whether the booking was made online, over the phone or directly with our Sales Centre.
When you click on the ‘person’ icon, choose Manage My Booking. You will then be required to input the email address that the booking was made under and the Booking Reference number.
An email will be immediately sent to the email address you entered with a link to manage your booking. Click on the link and you will be taken to your booking where you can make changes.
The driver is required to pay the applicable passenger fare available at that time.
It is very rare for there to be no passenger spaces available; it is mostly the vehicle deck that can be booked out at times. We do not operate an automated waitlist system; however, you may change your booking to another sailing time if space becomes available, (change fees may be charged).
Please call our Sales Centre on 13 13 01, or you may be able to modify your booking online, space permitting.
If you wish to travel on a particular ferry departure that is currently fully booked, you may proceed to the ferry terminal prior to departure and list yourself with our check-in team, as a stand-by passenger/vehicle. You will be asked to then wait with your vehicle for further instructions. Listing however, will not guarantee travel, but we will always do our best to accommodate you.
Children aged 5–14 years can travel unaccompanied on the SeaLink Connection (between Adelaide / Cape Jervis) and SeaLink Shuttle (between Penneshaw / American River / Kingscote) provided an “Unaccompanied Minor Form” has been completed prior to travel by a parent/guardian. Download a copy of the Unaccompanied Minor Form here.
Please note, children less than 5 years of age are not permitted to travel unaccompanied.
All children (0–11 years) MUST be accompanied by a parent or guardian when travelling with SeaLink SA and cannot travel “unaccompanied”. One adult can travel Free of Charge return on the ferry when accompanying a child (0-11 years of age). Children aged 12 – 14 years can travel unaccompanied on the ferry. In this case, an Unaccompanied Minor Form must be completed.
It is highly recommended that you pre-book your accommodation before arriving on Kangaroo Island. SeaLink offers a range of accommodation choices ranging from hotels/motels, bed & breakfasts, luxury retreats, cabins, apartments, holiday houses, and glamping. Explore our accommodation range online.
Yes, you can. When you arrive at the car loading bays, please park your car and either yourself or one of your passengers should proceed to the ferry terminal to check-in. Here you will receive separate boarding passes for the driver/vehicle and each passenger. When it is time to board, the crew will instruct the driver and vehicle to proceed to the ferry ramp. Other passengers must board via the walk-on passenger gangway. If you do not feel comfortable driving your car onto the ferry vehicle deck, please ask one of our friendly crew who will be pleased to assist you by driving your car onto the ferry for you.
Yes, you can. Please advise our team member at the check in desk that you are travelling with a pet.
Once checked in, you will be asked to wait at a designated, sign posted area with your pet until directed by a crew member to board the ferry via the vehicle ramp, where you will be able to take the stairs to the upper deck area of the vessel. Your pet is welcome in the upper deck inside lounge area, or in the outside seating areas, but will not be allowed onto the main deck and café area.
Please ensure your pet always remains on a secure lead and clean up any messes the pet may make (there are doggie bags and wipes provided). At the conclusion of the crossing, please make your way down the rear stairs and await the crews’ direction to disembark the vessel. It is essential for safety reasons that you wait to be directed by our crew. Here's a helpful blog on taking pets over to Kangaroo Island.
It is also important to notify the Kangaroo Island Council prior to your visit on 08 8553 4500 or via email email@example.com and provide the following details – your full name, contact number while visiting, breed of animal(s), council registration details (Council name, current registration tag number and microchip number) and duration of your stay.
Pets are NOT allowed at Seal Bay, Flinders Chase, or any National or Conservation Park on Kangaroo Island (including car parks). Useful contacts include KI Kennels Dog and Cat Boarding Facilities, 935 Hog Bay Road, Nepean Bay (08 8553 9032) and Kangaroo Island Veterinary Clinic, Playford Highway, Kingscote.
SeaLink offers the service of a 'luggage van' to load your luggage into. The van is parked alongside the Cape Jervis or Penneshaw Ferry Terminals, and you are responsible for placing and collecting your own luggage to/from the luggage van. No dangerous goods or freight items will be carried in the luggage van.
Our passenger boarding ramps have wheelchair access and there is also an access friendly restroom onboard each ferry. If you require wheelchair assistance, please make us aware when booking, or at check in, and we will be able to provide an electric wheelchair and crew assistance to help you board the ferry.
EFTPOS facilities for purchases are available on board our ferries and at our ferry terminal cafes. A minimum spend may be required (AUD $10). requirements. We do not offer ‘cash out’ facilities.
Yes. Complimentary Wi-Fi access is available on board our ferries and in our ferry terminals.
Due to safety considerations you must not stay in your vehicle during a ferry crossing. If you have a physical disability or serious illness that limits your ability to climb the stairs from the vehicle deck to the passenger deck and you need to remain in your vehicle during the ferry crossing, please inform us at the time of booking or at check-in. We will then make arrangements to assist you as best we can but please note that your request cannot be guaranteed and will be at the discretion of the Ship's Master on the day of travel.
If you need to get access to your vehicle during a ferry crossing, please contact a crew member for permission and assistance. For your safety and the safety of all on board, it is vital that you adhere to crew instructions and travel in the allocated passenger areas/lounges of the ferry.