Terms & Conditions 

General

All costs, itinerary details, package inclusions, ferry schedules and accommodation information are correct at the time of publishing; however these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink Travel Group for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions or any situations beyond the control of SeaLink Travel Group. Refunds may not be available for unused services.

Ferry, Coach, Touring and Activity options will not operate on Christmas Day. Tours will be affected when part of the itinerary includes Christmas Day (25th December). Travel insurance is highly recommended.

 

Pricing

All fares and prices are in Australian Dollars and valid from 01 April to 31 March. All fares and prices are subject to availability, surcharges, blackout periods, minimum night stays and seasonal variations. Always check your travel documentation for final prices.

 

Child Policy

Child prices generally apply to children aged 3 to 14 years, inclusive. In some cases this may vary so please enquire at the time of booking. Accommodation for children under 3 is generally free of charge but some properties may impose a small charge and/or a fee for providing a cot. Children under 3 years of age travel free of charge on SeaLink Travel Group services provided they do not occupy a seat. Children under 3 years are not recommended on Murray Princess Cruises.

 

Room Configurations

Twin share prices are based on a 'double' - two people sharing a double bed (queen or king beds at some properties) or 'twin', consisting of two single beds. Please request either a 'double' or 'twin' at the time of reservation. 'Extra adult' prices are based on sharing with two other adults in the same room. Should the extra adult wish to have their own room they will be charged at 'single' rates. Single' prices are based on a person having their own room. 'Extra Child' prices are based on sharing the same room with two or more adults. Triple share prices are based on three people sharing one room with existing bedding (eg double/queen or king bed and a single bed). As most cabins on the Murray Princess have twin beds, a surcharge applies to cabins with a double bed.

 

Star Ratings

Properties bearing the star symbols eg.  StarStarStarStar  (the 'STARS') are independently assessed by AAA Tourism, the national body of the Australian motoring organisations. The STARS are trademarks of AAA Tourism Pty Ltd. For more information about using STAR ratings, please go to: www.starratings.com.au. SeaLink Travel Group cannot be held responsible for any tourism operator that displays or publishes incorrect star ratings.

 

Accredited Tourism Businesses

Business operators that display the Accreditation Tick have achieved a high standard of customer service and business practice as set by the tourism industry. When travelling look for this symbol as your guide to finding a Nationally Accredited Tourism Business. SeaLink Travel Group cannot be held responsible for any tourism operator that displays or publishes the Accreditation Tick when they are not accredited under the Australian Tourism Accreditation Program (ATAP).

 

Hire Cars

If you are hiring a car on the mainland and plan to take this to Kangaroo Island, ensure you check out the insurance conditions with the hire car company. Alternatively, hire cars are available to be picked up once you arrive on Kangaroo Island. Hire cars hired from Kangaroo Island are subject to special terms & conditions, which will be confirmed at time of booking.

 

Booking and Final Payments

To make a booking, a deposit of between AU$50 and AU$200 per person is required (depending on travel, service, package or product booked) within 48 hours of booking. If booking is made within 30 days of travel, full payment must be made at time of booking.

Final payment is required within 30 and 60 days prior to travel (depending on travel, service, package or product booked). For all bookings made online, full payment must be made at time of booking.

 

Credit Card Fees

All payments made by credit card will incur the following surcharges:

  • Visa - 1.5%
  • Mastercard - 1.5%
  • American Express - 3%
  • Diners - 3%

SURCHARGE FREE payment options include Masterpass, PayPal, POLi Pay, Direct Deposit, EFTPOS (Savings or Cheque) and Cash.

 

Travel Insurance

Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Please note that Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions so please check your insurance policy. SeaLink offers a range of Travel Insurance options through QBE – please contact our Sales Centre for details.

 

Cancellation Fees

South Australia and Kangaroo Island ferry, tours, accommodation and packages (excluding Adelaide Sightseeing and Murray Princess cruises).
Cancellation of a booking or part thereof will incur the following fees:

  • More than 30 days before departure - Loss of deposit
  • Between 7 and 30 days before departure - $50 per person or 50% of total cost whichever is greater
  • Less than 7 days before departure - $50 per person or 80% of total cost whichever is greater
  • Within 24 hours of departure - 100% of total cost

For independent packages including the Kangaroo Island Wilderness Trail, a $200 per person cancellation fee will be added to the above fees for cancellations less than 30 days prior to departure. For touring packages including the Kangaroo Island Wilderness Trail, a $200 per person cancellation fee will be added to the above fees for any cancellations. These fees are collected on behalf of the Department of Environment, Water and Natural Resources.

Adelaide Sightseeing day tours (excluding Kangaroo Island ferry, tours, accommodation, packages and Murray Princess cruises)
Cancellation of a booking or part thereof will incur the following fees:

  • More than 3 days before departure – Full refund
  • Between 24 hours and 3 days before departure - $50 per person or 50% of total cost whichever is greater
  • Within 24 hours of departure - 100% of total cost

Murray Princess Cruises including any South Australia packages featuring Murray Princess (operated by Captain Cook Cruises)
Cancellation of a booking or part thereof will incur the following fees:

  • More than 60 days before departure - $50 per person
  • Between 30 and 60 days before departure - Loss of deposit
  • Between 15 and 30 days before departure - 50% of total cost
  • Less than 14 days before departure - 100% of total cost

For cancellations made 15 days or more before departure, the full value (less an administration fee of $50 per person), may be applied to another cruise if completed within 12 months of the original booking. If the re-booked cruise is of a greater value, the difference must be paid upon re-booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application.

No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing. Please note operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.

 

Amendment Fees

Due to the complexity, staff time and communication costs of the booking process, a charge of AU$22 and AU$45 (incl GST) may apply to each modification made after the original booking. Please note that ferry and transport components of your booking can be edited online for one way and return only ferry bookings at no cost. Any other bookings cannot be modified online and must be made through our Sales Centre by calling 13 13 01 (within Australia) or +61 8 8202 8633 (from outside Australia) or by emailing [email protected]

 

Murray Princess Cruises

All cruises and packages featuring the Murray Princess are subject to the terms and conditions of the Passengers Cruise Contract, which is provided when booking any Murray Princess cruise or package.

 

Conditions of SeaLink Ferry Passage (Kangaroo Island)

Check-in time for all departures is to be a minimum of 30 minutes prior to departure. Due to loading requirements, SeaLink Travel Group reserves the right to refuse boarding for both passengers and vehicles that check-in after this time. Drivers only permitted on the vehicle deck. Drivers must accept direction by SeaLink Travel Group crew at all times during loading and unloading. Smoking is prohibited on the vessel at all times. Travel may only be permitted for a person or persons whose name(s) appear on SeaLink Travel Group manifests. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of the Company and the person who made the booking. SeaLink Travel Group reserves the right to conduct a search of any vehicle or cargo and refuse to carry any person or cargo onboard any Company vessel or vehicle where the Company deems the person or cargo to be undesirable, unsuitable or dangerous. Flammable liquids in portable containers will not be carried (eg boat tanks, jerry cans, paints and thinners) unless arrangements have been made prior as loading may be required on a flammable/dangerous goods departure. If you are travelling on a 'Spirit of Kangaroo Island' service you may be travelling with freight, which could include livestock or fuel. For more information, please contact SeaLink Travel Group on 13 13 01.

 

Carriage of Pets

One person only is to be in charge of taking pets onto the ferry and must be 16 years or older. Pet Owners must wait in the designated and signed areas with pets until directed by a crew member to board the ferry via the car loading ramp.  All dogs pets not contained in their owners vehicle for the duration of the crossing must be on a secure lead or in an approved pet cage. Passengers with pets are only allowed on the top deck of the vessel which has an indoor and outdoor area. Pet owners are responsible for cleaning up after their animal’s waste. Guide dogs, hearing dogs, assistance dogs and service dogs, including those in training, are permitted throughout the terminals and vessels and containment requirements do not apply. 

 

Conditions of Travel and Booking

In these conditions "the Company" means SeaLink Travel Group, its servants and agents and "the passenger" means the passenger booked to travel. Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and any Australian State. The Company reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability.

Fares, times, schedules and routes are subject to alteration, without prior notice, at the discretion of the Company. The Company shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company or any of its servants or agents decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event the Company will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger

The Company accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or luggage, or for consequential damages arising therefrom whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law. The Company accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law.

 

Biosecurity on Kangaroo Island

Kangaroo Island is a Ligurian Bee Sanctuary. Importing honey, pollen or other bee products is prohibited. A fine of up to $10,000 may apply. Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the island. Penalties may apply.

Biosecurity on Kangaroo Island Kangaroo Island is a Ligurian Bee Sanctuary. Importing honey, pollen or other bee products is prohibited. A fine of up to $10,000 may apply. Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the island. Penalties may apply.

 

SeaLink Travel Group Gift Vouchers

Redemption of gift vouchers is subject to SeaLink's standard terms & conditions. Gift vouchers are valid for any SeaLink Travel Group product including ferry fare, accommodation, cruises, packages, tours, experiences and more. Vouchers can be used as part-payment or multiple use for travel or products until $0 balance. Vouchers are valid for 12 months from date of issue and no fare restrictions or block out dates apply.

 

Privacy Statement

SeaLink Travel Group values your privacy. For full details please read our privacy statement available at www.sealink.com.au